Shipping Policy
Shipping Policy – Bravyon
Bravyon values transparency, security, and excellence in the shopping experience. By finalizing an order, the customer declares to be aware of and in agreement with the conditions below, prepared in accordance with the Consumer Defense Code.
1. Processing and Delivery Times
1.1 Order Processing
After payment confirmation, the order undergoes a picking and logistical preparation process, with an average timeframe of 3 to 5 business days.
1.2 Shipping and Transport
We work with selected logistical partners to ensure safe and trackable deliveries.
Delivery occurs within the following parameters:
Estimated timeframe: 7 to 12 business days
Maximum timeframe: up to 20 business days after shipping
Timeframes may vary according to the customer's location, logistical conditions, and periods of higher demand.
1.3 Total Estimated Timeframe
Considering processing and shipping, the total timeframe is as follows:
Average timeframe: 10 to 17 business days
Maximum timeframe: up to 25 business days
Potential variations may occur due to external factors such as weather conditions, strikes, or customs inspections.
2. Origin and Logistics of Products
Bravyon operates with distribution centers in Brazil and abroad, which allows us to offer selected products aligned with a high standard of quality and style.
Regardless of origin, all orders follow strict shipping and monitoring criteria.
3. Tracking Code
The tracking code will be provided via email within 3 to 7 business days after payment confirmation.
Updates in the logistics system may take 2 to 5 business days to be displayed after posting.
4. Delivery Guarantee
4.1 Insured Delivery
All orders are shipped with a delivery guarantee.
If the product is not delivered within 45 business days after posting, the customer may choose a full refund or reshipment of the product at no additional cost.
4.2 Loss
In case of confirmed loss, the customer may choose between free reshipment or a full refund of the amount paid.
5. Customer Responsibilities
5.1 Delivery Address
It is the customer's responsibility to provide correct delivery information.
If the order is returned due to incorrect or incomplete information, payment for new shipping will be required for reshipment. If there is no interest in reshipment, the refund will be processed minus the logistical costs incurred.
5.2 Absence at Delivery
Up to three delivery attempts will be made. If unsuccessful, the order may be directed for pickup at a nearby facility.
If the order is not picked up within the deadline stipulated by the carrier, it may be returned to the sender.
6. Fees and Charges
Any logistical or operational fees related to shipping are the responsibility of Bravyon.
7. Customer Support
In case of questions or the need for support, the customer may contact us via email:
suportebravyon@gmail.com
Our team is available to ensure a safe, transparent, and satisfactory experience.
Legal Remarks
This policy complies with the principles of clear and adequate information provided for in the Consumer Defense Code. The timeframes provided correspond to logistical estimates and may be subject to variations resulting from factors external to Bravyon's operations.