Exchange, Return, and Refund Policy

Exchange, Return, and Refund Policy – Bravyon

We work to ensure your complete satisfaction with Bravyon products. Therefore, we have developed this Exchange and Return Policy in accordance with the Consumer Defense Code.

1. Regret of Purchase – Right of Withdrawal

If the product received does not meet your expectations, you may request the cancellation of the purchase within 7 (seven) calendar days after receipt, as provided for in Art. 49 of the Consumer Defense Code.

For the refund to be processed, the product must be unused, with the original tags, and, whenever possible, in the original packaging.

Because we operate with international suppliers and do not have a reverse logistics system in Brazil, the product must be shipped via a carrier or postal service of the customer's choice, with reimbursement of the shipping cost provided via Pix by Bravyon, based on a fair estimate previously agreed upon with our team.

The refund will be processed only after receipt of the product and verification of its condition, according to the guidelines below:

  • Before any shipment, the customer must contact our team informing the order number and the reason for the return.

  • Since we operate with international shipping, the process may, in some cases, be expedited through photo analysis, at the discretion of the Bravyon team.

  • If the product is sent without prior notice or to an unauthorized address, Bravyon is not responsible for loss or misplacement.

2. Defective or faulty products

In case of a manufacturing defect, the customer may request a refund, an exchange for an identical product, or a proportional reduction of the paid value, within up to 30 (thirty) calendar days after receipt of the item, as provided in Art. 26 of the Consumer Defense Code.

As this is clothing—a non-durable good—this is the legal deadline for complaints related to apparent or easily detectable defects.

The item may have been used, provided that the reported defect was not caused by misuse, natural wear and tear, or improper handling.

The customer must send a clear description of the problem, accompanied by photos or videos that evidence the defect. Bravyon will analyze the information provided and, whenever possible, perform the evaluation remotely, without the need for a return.

If shipping the product is necessary, we will provide all the steps to ensure it happens simply and safely.

As we do not operate with a reverse logistics code, the shipment will be made by the customer via a carrier or postal service of their choice. The shipping cost will be reimbursed via Pix, based on the estimate previously agreed upon by both parties.

Products sent without prior authorization will not be accepted.

3. Items not eligible for exchange or return

For hygiene and safety reasons, we do not accept returns or exchanges of:

  • Products with signs of improper use;

  • Items that have been washed, damaged, or are without tags.

4. Request procedure

To request an exchange or return, please contact our official customer service channel:
📧 suportebravyon@gmail.com

Please provide in the email:

  • Full name

  • Order number

  • Reason for the exchange or return

  • Photos or videos of the product

After sending the information, our team will get back to you with shipping instructions.
We do not accept returns without prior communication.

5. Refund timelines

The refund will be issued only after approval of the return and analysis of the product, and will be processed according to the payment method used for the purchase:

  • Credit card: chargeback via the card issuer (timeline as per the administrator)

  • Pix: refund within 5 business days

6. Final considerations

We value transparency and respect for our customers. Every request will be handled with attention and in compliance with current legislation.

Bravyon reserves the right to update this policy at any time, without prior notice, while respecting orders placed prior to the modification date.

Updated on: July 20, 2025