Frequently Asked Questions
Last updated: 06/26/2025
Are you accessible? How can I get in touch in case of issues?
Yes! We have detailed information on our website about purchase and delivery processes, as well as a dedicated team to answer your questions within 48 business hours.
Can I use more than one discount coupon on the same purchase?
No, only one discount coupon is allowed per purchase. However, you can take advantage of seasonal promotions and combine coupons to get even more discounts.
How do I get free shipping?
Free shipping is automatically provided for orders that reach the current minimum value in our store. Whenever active, it will be applied directly to your cart, with no coupon required.
ORDER CHANGES
Can I change my order after it has been finalized?
Yes, changes can be made before the products are shipped, which occurs on average 3 business days after purchase. After shipping, it will not be possible to modify the order, as it will already be in transit.
I entered the wrong email address. What should I do?
Send an email to our team with the subject "Update data" and provide the correct email address. We guarantee the update so that you receive all important information regarding the order.
Can you change the delivery address?
Yes, provided the products have not yet been shipped. Please contact us as soon as possible with the subject "Update data." After shipping, it will not be possible to modify the address.
SHIPPING QUESTIONS
How long does it take for an order to be processed and shipped?
After payment, the order is prepared and shipped within 3 to 10 business days. You will receive the tracking code as soon as the product is posted.
My tracking code does not appear in the system. What should I do?
International tracking codes can take 5 to 10 days to be registered in the postal service system. We recommend waiting and trying again after this period.
What is the delivery time for the products?
Imported products have a delivery time between 2 and 6 weeks, with an average of 22 business days.
Is delivery reliable? Is there any risk?
Yes, delivery is completely safe and guaranteed. We work with reliable logistics partners to ensure that your order arrives on time and in perfect condition. You can track all stages using the tracking code.